Firstdirect.com was launched in 1989, their philosophy was simple - to offer a convenient, hassle-free banking service with personality.At the time, telephone banking was a brand new concept and it proved so popular that they now have over 1 million customers.
Their fully integrated banking service can now be accessed by telephone, mobile phone or on the internet 24 hours a day, 365 days a year.
First direct operates from sites in Leeds and Hamilton, Glasgow. The Hamilton site is first direct's newest site and opened in 1998.
Here's a few awards that First Direct have won:
The Guardian Observer
Consumer Finance Awards 2002
Winner, Best Current Account Provider "first direct has been maintaining its reputation after more than a decade in the market and amid fierce competition" Maria Scott, personal finance editor, Cash, The Observer.
Best customer service (April 2002)
No1 for understanding customer needs (April 2002)
Banking Survey (VOBS)
Second place, overall bank satisfaction (Q1 2002)
Your Money Direct
Best direct sharedealing service (June 2002)
What Mortgage Magazine
Best national lender over 10 years (3rd year in a row) Best centralised lender over 10 years (7th year in a row) (February 2002)
Top 100 companies to work for - 73rd (March 2002)
Best customer service (March 2002)
On-line campaign of the week - Stuff the Cat (March 2002)
Adwatch No15 for 'Cats' (March 2002)
What Do You Get With First Direct (Bank Account) ?
A First Direct Bank Account gives you:
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